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Why is our service Above and Beyond? At Zipline, our pledge is to go beyond our clients’ expectations of a transportation company. Customers can be confident that their transportation and logistics needs will be handled with the attention and integrity they deserve. 97% of our clients agree that we work with honesty, integrity and loyalty. Our high marks not only speak of our commitment to our customers, but are also reflected in our relationships with our carriers. We establish lasting loyalty with our carriers, by utilizing the best processes and treating them with respect. In fact, 94% of our carriers believe that we always treat them in a courteous and respectful manner.
To appreciate how we exceed our clients' expectations, it's important to understand four things about Zipline: Our Proficiency, Our Accountability, Our Integrity, and Our Proactive Approach.
Our Proficiency
Zipline’s experienced management team has strong expertise with North American transportation, resulting in a consistent on-time delivery record. In fact, 94% of our client base prefer Zipline when it comes to handling their priority shipments. Our team leverages technology, experience and strong relationships with our carrier partners to maximize the overall efficiency and bottom line savings for our customers’ logistics operations. Yet, despite 97% of our clients agreeing that we deliver on our commitments, we’re continually seeking out the best people and processes to further improve our performance.
Our Proactive Approach
Our clients demand frequent, high-quality communication throughout the transportation process, and we consistently deliver. By listening first, we forecast potential problem areas with our clients’ logistics needs and quickly respond to ensure on-time, on-budget delivery. Your Zipline team provides real-time updates on the status of your shipments via phone, email and our web-enabled tracking system. Clients are never left wondering where their shipment is, or when it will arrive.
Our Accountability
Zipline believes in communicating in an honest, straight-forward, courteous and proactive manner. Our word is our commitment; we set clear expectations and hold ourselves accountable for every load. As one customer said “When a shipment has arrived, they contact me. If it is going to be late, they contact me. They are willing to jump through hoops to get me out of a jam.” In addition, we guarantee a truck when we accept a shipment. If it means absorbing the cost to deliver on what we promised, that’s exactly what we’ll do.
Zipline is available 24 hours day, 7 days a week, to help you book a last minute load, track a driver, or provide you with an industry leading quote. Zipline is organized in small core groups, providing all our clients with a knowledgeable hub familiar with each client’s specific needs and intricacies. This team approach ensures the same superior service no matter who answers the phone.
Our Integrity
Zipline views every interaction as an opportunity to exhibit our values. Every decision reinforces our commitment to create long-term, mutually beneficial partnerships built on honesty, loyalty and integrity. One recent survey indicated 95% of our clients agree that we represent their company in a positive manner to their other vendors and customers. That same survey showed that 100% of our carriers believe that we build relationships with them based on honesty, integrity and loyalty. As one client told us, all the members of his Zipline team are "honest and professional". That's the best compliment we can receive because it truly reflects what is important to us.
Zipline also serves within our community and industry. We provide gainful employment within the industry by creating scholarships to train new transportation professionals. We have also partnered with The Ohio State University to create internship opportunities for students who demonstrate passion and potential for the industry.
